Piper answers every enquiry by voice and text, 24/7. It engages the lead in seconds, asks the qualifying questions you would ask, and books the appointment straight into your calendar - while you and your team stay on the tools. Built for Australian solar installers, electricians, plumbers, HVAC and other trades.
Included in Core and Complete - set up and managed by Pipereply
Homeowners compare quotes at night, on weekends and in the gaps of their working day. Whoever responds first usually gets the conversation - and the enquiry you paid for rarely waits around for a callback.
Researching solar, a new hot water system or a split system happens after dinner. If your last reply of the day went out at 5pm, every evening enquiry sits unanswered overnight - and many of them enquire with your competitors in the same sitting.
Leads from providers like SolarQuotes often land with more than one installer. When the same homeowner hears from three companies, the first helpful response sets the tone for the whole sale.
The person best placed to answer a new lead is usually mid-install, mid-quote or mid-drive. Piper takes the first conversation off their plate so nothing depends on them dropping the tools.
Piper runs the same play on every lead, every time - no forgotten follow-ups, no leads sitting in an inbox until Monday.
Website form, ad campaign, lead provider or inbound message - every connected source lands straight in your pipeline the moment it fires.
Day or night, Piper opens the conversation by text or voice in your tone, with your offers and your service area front of mind.
Job type, roof or site details, timeline, suburb - Piper asks the questions you would ask, so your team walks into every appointment already briefed.
Piper offers real times from your calendar and locks one in. The conversation, the answers and the booking all live in your CRM.
Some homeowners want to type from the couch. Others would rather talk it through. Piper meets them on either channel and drives both to the same outcome: a qualified lead with a time in your calendar.
Piper replies to enquiries over SMS in a natural back-and-forth - the channel most evening and weekend leads actually prefer.
For leads who pick up the phone, Piper holds a natural spoken conversation, qualifies the caller and books the appointment on the spot.
Want to hear how natural a booked appointment can sound? Listen to real call recordings from the Pipereply voice AI.
We do not sell leads. We connect the lead sources you already run - your website, your ads, providers like SolarQuotes - and make sure none of them die in your inbox.
Lead providers connect via direct API or Magic Email, and you are not limited to a fixed list. Core includes 3 lead provider connections; Complete includes up to 5. See how integrations work
Piper is the front door of an AI team you hire, not another app you manage. Each agent has one job, and they share context through your CRM and the AI Note Taker.
While Piper engages inbound enquiries, Sarah calls new leads within moments of enquiry and books them over the phone. Included in Core and Complete at no monthly fee.
Meet Sarah
Once the appointment Piper booked turns into a quote, Andy watches proposal activity and follows up so open quotes get a clear yes or no.
Meet AndyEvery call is transcribed and summarised into the CRM, so the context Piper gathers on the first conversation follows the lead all the way to the sale.
All packagesEvery agent is set up, tuned and managed for you - the difference between SaaS and SWaS.
G-Solar - Australian solar and battery installerOne client, G-Solar, cut admin work by 40-50% and grew sales 20-30% in about six months - through structured automation and integrated systems, not hype-driven tools.
40-50%
less admin work across the office
20-30%
sales growth over the same period
~6 mo
from kickoff to these results
98%
client retention across Pipereply
Results vary by business, but the pattern is consistent - answer faster, follow up harder, and the same lead flow produces more installs.
You do not pay extra for Piper. It is part of Core and Complete, built and tuned for your business during onboarding - not a bolt-on you configure yourself.
$497 per month plus a tailored one-off implementation. 14-day free trial, no lock-in.
$695 per month plus a tailored one-off implementation. 30-day free trial, no lock-in.
All prices AUD ex GST. Support is identical in every package. See full pricing and inclusions or see how the whole platform works.
Piper is an AI appointment setter that watches every lead source connected to your CRM. The moment an enquiry lands - website form, ad campaign or a provider like SolarQuotes - Piper engages the lead, asks the qualifying questions you would ask, and books the appointment straight into your calendar. Every conversation is logged in the CRM so your team sees the full history before they pick up the phone.
Both. Piper works across voice and text, 24/7. Text suits the homeowner replying from the couch at 9pm; voice suits the one who would rather talk it through. Either way the outcome is the same - a qualified lead with an appointment in your calendar and the whole exchange recorded in your CRM.
Piper is the always-on appointment setter that engages enquiries across voice and text, around the clock. Sarah is the outbound specialist - she calls new leads within moments of enquiry and books them over the phone. They work the same pipeline as a team, and both are included in Core and Complete.
Both Core and Complete include Piper as standard, and Enterprise builds on Complete. There is no separate agent fee for Piper - it is part of the package price, along with Sarah, Sol and the AI Note Taker.
Most customers just want a fast, helpful answer - and that is exactly what Piper gives them, at any hour. Piper is trained on your offers, your pricing approach and your tone, and hands the conversation to a human the moment it makes sense. You stay in control of what the AI does and does not handle.
We do. Piper is built, trained and managed by Pipereply as part of your package - the difference between SaaS and SWaS, software with a service. Setup happens during your structured onboarding sessions, and we keep tuning Piper as your offers, service area and team change.
Book a free Strategy Call. We will map your current lead flow, show you where enquiries are going cold, and tell you honestly whether Piper fits your business.
Book a Strategy CallNo pressure. No obligation. Just a straight conversation about your business.
